Check-In/Check-out Time
Rooms are available for check-in at 2.00 pm. If you arrive earlier, Residenza D’Epoca Alessandra will gladly store your luggage.
Room check out is at 11.00 am. If you are staying in the city longer, feel free to store your luggage with us until your departure.
The rates showed are per person or per room?
Rates showed in our web site are per room per day.
Do I have to pay a deposit at the moment of the reservation?
At the moment of the reservation we’ll ask you a guarantee,
you’ll decide if you prefer to leave us your credit card details or if you prefer to make a bank transfer.
The payment of the stay will be done at your arrival. You’ll pay in advance only choosing the prepaid and not refundable rate.
Do you accept credit cards?
Yes, we we accept Visa, Mastercard e American Express.
Do you have a Wi-Fi Internet Access?
Residenza D’Epoca Alessandra offers Free WiFi.
Good to Know!
Residenza D’Epoca Alessandra is located on the first floor (second floor for north Americans) of the building,
You have a short climb up a staircase of just 35 steps.
Concierge
Residenza D’Epoca Alessandra offer you Hotel Alessandra’s concierge services which are available to guests whilst you enjoy your stay here.
The desk is literally on the second floor (third US) of the building across the street.
Services include laundry services, transportation rentals, ticket purchases for museums and live events.
If you have a particular need, just contact our professional staff who will assist you.
Is there a deposit for bags?
Yes, we have a deposit for bags free of charge that will be at your disposal on the arrival and departure day.
Service available at Hotel Alessandra, in the building across the street.
Are you particular times to come back in the evening?
No, there aren’t. At your arrival we’ll give you the key card that you can keep with you during your stay and be completely independent.
How can I reach you if I come by car?
If you are arriving to Florence by car, let us know when booking your reservation. Residenza D’Epoca Alessandra can ensure you vehicle is accommodated for 25 Euro/day at Garage Inferno. Garage Inferno is located 100 meters from Residenza D’Epoca Alessandra and is easily accessible.
You’ll find the information to reach us in Location
Where can I park my car?
If you are arriving to Florence by car, let us know when booking your reservation. Residenza D’Epoca Alessandra can ensure you vehicle is accommodated for 25 Euro/day at Garage Inferno.
Garage Inferno is located 100 meters from Residenza D’Epoca Alessandra and is easily accessible.
Private Guided tours throughout the Chianti region and Tuscany
Residenza D’Epoca Alessandra can arrange private cars with English speaking drivers to escort you through
medieval towns such as; Siena, San Gimignano and Monteriggioni.
Enjoy the vineyard and castle views and don’t forget to stop at the wineries for a wine-tasting!
Escorted Museum Visits or Guided Walking tours
Residenza D’Epoca Alessandra is happy to assist you in providing a private guide
to explore the wonderful museums Florence has to offer, or maybe you would prefer a walking tour.
Whichever your preference, be sure to let us know.
What is included in the room rate?
Prices are per room per night and include:
- Air-com
- Free wifi
- Satellite TV
- Luggage deposit
- Contracted parking rates*
- Principal credit cards accepted
- Laundry service (Mon - Fri)
- Concierge desk @ Hotel Alessandra (just across the street)
- Hair dryer
- Toiletries
- Mini-bar
- Safe
- NON SMOKING
The tourist tax, equal to € 4.80 per person per night is not included in the price for the room.
This will be added to the bill for your room, and should be paid in cash on arrival.
Are dogs/pets allowed?
We are sorry to inform you that dog /pets are not allowed.
Can I smoke in the room?
We are sorry to inform you that all our rooms are No Smoking.
Does my 3 years old child pay for the stay?
We are sorry to inform you that child younger thant 12 years are not allowed.
How can I Cancel my Reservation?
Cancellations and/or amendments are FREE OF CHARGE if requested under the terms specified below, and have to be communicated by e-mail info@residenzaalessandra.com.
For late arrivals, early departures or cancellations made after less than 5 days, the sum equivalent to a one night stay will be charged.
In case of pre-paid rates, credit card details will be used to make the payment for the stay at the time of booking, with no refund provision.